Terms & Conditions
This translation is provided for convenience. The Bulgarian text governs.
GENERAL TERMS AND CONDITIONS FOR THE SALE OF COFFEE AND TEA BY THE ONLINE SHOP “Fie Coffee”
Date: 07.10.2026
Please read this document carefully before you use the online shop “Fie Coffee” (https://fiecoffee.com/). It contains the terms and rules for its use, which constitute the contractual terms between you, as a recipient of information society services, and us, as a provider of such services.
GENERAL PROVISIONS
1. These General Terms and Conditions govern our relations with you – our customers – in the distance sale of coffee, tea and other goods – through the online shop, by telephone, by e-mail or through the social networks that we usually use.
2. The online shop “Fie Coffee” is owned by Indotrade Group LTD („ИНДОТРЕЙД ГРУП“ ООД), a legal entity entered in the Commercial Register and Register of Non-Profit Legal Entities under UIC 208011495, with its registered seat and address of management at Sofia, Lyulin 8, bl. 820, ent. B, shop 6 (гр. София, ж.к. Люлин 8, бл. 820, вх. Б, ап. магазин 6)
3. The Company's contact details include:
Address: ul. William Gladstone 32, 1000 Sofia (ул. „Уилям Гладстон“ 32, 1000 София)
Tel.: +359 89 5122004
E-mail: shop@fiecoffee.com
4. In these Terms, the following terms have the following meanings:
4.1. Distance sale – any sale that takes place outside business premises and without our simultaneous physical presence with the customer, through the exclusive use of one or more means of distance communication, such as an online shop, telephone, e-mail or a social network (Facebook and Instagram).
4.2. Electronic statement – a verbal statement presented in digital form by means of a generally accepted standard for the conversion, reading and presentation of information.
4.3. Provider – Indotrade Group LTD
4.4. Customer – a natural or legal person who orders the products offered through the online shop.
4.5. Consumer – any natural person who acquires goods or uses services that are not intended for the pursuit of a commercial or professional activity, and any natural person who, as a party to a contract under this act, acts outside the scope of their commercial or professional activity.
4.6. Mobile application – a software program provided to the Customer by the Provider, intended for installation on the mobile devices used by the Customer and enabling the use of the Online Shop without the need to use an internet browser.
4.7. Registered account (account, personal account) – an individual record in the information system through which the Online Shop operates, created for every person who wishes to use it.
4.8. Personal data – any information relating to an identified natural person or a natural person who can be identified.
4.9. Identifiable natural person – a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data or an online identifier, or to one or more factors specific to the physical, physiological, genetic, psychological, mental, economic, cultural or social identity of that natural person.
SERVICES FOR VISITORS AND REGISTERED USERS
5. Visiting and browsing the website https://fiecoffee.com is open to all and free of charge.
6. To visit and browse the website, you need both of the following:
6.1. A device and an internet connection that allow you to browse the site.
6.2. An installed browser that allows the use of cookies (otherwise the site may not function properly).
7. At your discretion, you may create a registered account. The account allows you to use additional services and keeps data on the way you use the Online Shop, but it is not a requirement for buying the goods offered.
8. The “Registered account” service allows you to:
8.1. Change and save in the system your identification data and your data for access to the system.
8.2. Save and change information about the addresses you use.
8.3. Save information and manage the products you want.
8.5. Make requests to exercise your rights as a data subject.
8.6. Change your choice to receive notifications (newsletter).
9. If you have used the Online Shop to buy goods, the registered account contains information about the orders placed, their status, and the history of payments and product returns.
10. As the Provider of these services, we reserve the right to change at any time (by adding new ones or removing existing ones) the services provided or certain functions of the Online Shop, for which we will make the corresponding changes to these Terms.
CREATING A REGISTERED ACCOUNT
12. To create a registered account, you need:
12.1. To select the ACCOUNT/REGISTRATION function.
12.2. To give your names, e-mail address, telephone number and a password for access – you can change them at any time through the corresponding functions of your account. We will send the electronic correspondence related to the use of the online shop to the e-mail address given, e.g. to confirm the registration or when a change of the access password is requested. You can register with a given e-mail address and telephone number only once.
12.3. To choose whether to receive a newsletter about the goods and services we offer.
12.4. To declare, through the function available in the online shop, that you accept these Terms and have been informed of the personal data processing activities – registration cannot be completed without accepting these Terms.
12.5. To press the “Continue” button – before pressing it, you can review and edit the information you have given.
13. Selecting the “Continue” button and marking that you accept these “General Terms and Conditions” are electronic statements by which you conclude a contract with us under these Terms.
14. After you select the “Continue” button, we will send you a message about the creation of the registration. With the message confirming successful registration, we inform you that we confirm receipt of, and accept, your statement to create a registered account.
TECHNICAL STEPS FOR MAKING A DISTANCE SALE
16. You can use our Online Shop to:
16.1. View the goods, their characteristics, prices, methods of payment and delivery conditions.
16.2. Make electronic statements in connection with the conclusion or performance of distance contracts for the sale of goods.
16.3. Make payments in connection with the contracts concluded, according to the methods of payment indicated.
17. Under the contract of sale concluded, we undertake to deliver to you, and to transfer to you the ownership of, the products you have chosen. You undertake to pay the price of the products ordered.
18. The procedure for concluding a contract of sale begins with placing an order for the chosen products. The order is placed in the following ways:
18.1. Registering in the Online Shop and providing the necessary data (once, and regardless of whether a purchase is made).
18.2. Accessing the Online Shop's ordering system by identifying yourself with a name and password;
18.3. Choosing one or more of the goods offered in the Online Shop and adding them to a list of goods to buy (cart).
18.4. Choosing a method of paying the price – the acceptable methods of payment are indicated on our website.
18.5. Choosing the method of delivery – the possible methods of delivery are indicated on our website.
18.6. Providing payment details and details for the delivery.
18.7. Accepting the General Terms and Conditions.
18.8. Confirming the order by selecting the “Confirm” button.
19. You can make a purchase without having to register a user account by using “Checkout without registration”; the process does not differ from ordering through a registered account. The “Save my details for the next order” function gives you the option of registering an account in our online shop.
20. By pressing the “Confirm” button, you place the binding order for the chosen goods.
21. Immediately after receiving the order through the Online Shop, we will send information about the online purchase made to the e-mail address you gave when making the purchase. This confirmation does not constitute acceptance of your offer to conclude a contract.
22. We will accept the conclusion of the contract by sending a confirmation of the order by e-mail or by dispatching the goods within three days. The contract for the sale of goods is deemed concluded from the moment of its confirmation under this point.
23. An order placed on the telephone number given in the Online Shop, by e-mail or through our profiles on the social networks is made as follows:
23.1. You give us the order information, which lists the products ordered and gives the customer's names, a contact telephone number and a delivery address.
23.2. We reply to you by telephone about the availability of the chosen products and confirm the conclusion of the contract of sale. From that moment the contract is deemed concluded.
PRICES AND PAYMENT
24. All prices in the online shop are in euro (€) and include VAT. The price of the goods does not include the price of delivery, which is shown separately before the order is confirmed, according to the method of delivery chosen.
25. We accept the following methods of payment:
- by Visa or Mastercard debit or credit card through DSK Bank's virtual POS terminal; the transactions are protected under the Mastercard Identity Check and Visa Secure programmes; we do not store card details;
- by cash on delivery – in cash or by card to the courier on receipt;
- by bank transfer to the account indicated when the order is placed; the order is dispatched once the amount has been received.
26. If the payment for an order by card is not made, the order is not deemed to be concluded and is not dispatched.
27. Prices may be changed; the price that applies to you is the one shown at the time of the order. Promotional prices apply for the period stated with them.
DELIVERY
28. We deliver within the territory of Bulgaria:
- to an Econt or Speedy office;
- to an address through Econt or Speedy;
- by collection from the shop at ul. William Gladstone 32, Sofia, during its opening hours (Monday–Friday 8:30–18:00, Saturday and Sunday 10:30–17:30) – free of charge.
Delivery price: 3,00 € to an office or to an address, with Econt or Speedy. On orders over 60 € delivery is free. The price of delivery is shown before the order is confirmed; it is paid together with the order, or to the courier in the case of cash on delivery.
29. Delivery time: we dispatch on the first working day after the order is confirmed (for payment by bank transfer, after the amount has been received); the courier usually delivers within 1–2 working days. If there is a delay, we will notify you.
30. On receipt, check the parcel in the presence of the courier. If the packaging is damaged, refuse acceptance or record the damage in the courier's report and notify us.
31. The risk of loss of or damage to the goods passes to the Consumer at the moment when they, or a person indicated by them, receive the goods.
RIGHT OF WITHDRAWAL
32. The Consumer has the right to withdraw from the contract without giving any reason within 14 days of the day on which they, or a person indicated by them, received the goods (Art. 50 of the Consumer Protection Act).
33. To exercise your right, notify us by an unequivocal statement – by e-mail to shop@fiecoffee.com, by post to the Provider's address or through the returns form on the site. You may use the standard withdrawal form (Annex No. 6 to the Consumer Protection Act), available on the “Delivery and returns” page, but you are not obliged to.
34. The right of withdrawal may NOT be exercised for sealed goods which have been unsealed after delivery and cannot be returned for reasons connected with hygiene or the protection of health (Art. 57, item 5 of the Consumer Protection Act). Coffee, tea and matcha are foods in sealed packaging: an opened pack cannot be returned.
35. On withdrawal, you must send or hand over the goods to us without undue delay and no later than 14 days from the day of the notification, in unopened packaging, in the state in which they were received. The direct costs of the return are at your expense.
36. We will refund all payments received from you, including the costs of delivery (except for the additional costs if you chose a method of delivery other than the least expensive standard one), without undue delay and no later than 14 days from the day on which we are informed of your withdrawal. We may withhold the refund until we have received the goods back or evidence that you have sent them. We refund the amount by the same means of payment, unless you have expressly agreed to another: for payment by card – to the same card; for cash on delivery – to a bank account indicated by you.
COMPLAINTS AND CONFORMITY OF THE GOODS
37. The Provider is liable for any lack of conformity of the goods with the contract in accordance with the Act on the Supply of Digital Content and Digital Services and on the Sale of Goods.
38. A complaint is lodged using the contact details given, with a description of the lack of conformity and a proof of purchase (the order number). We also accept complaints by telephone, by e-mail and in the shop.
39. If a complaint is justified, you have the right to a replacement of the goods or to a refund of the amount paid.
DISPUTES
40. Disputes between the Provider and a Consumer are settled by mutual agreement. If agreement is not reached, the Consumer may apply to the Commission for Consumer Protection (www.kzp.bg) and to the General Conciliation Commission at the Commission for Consumer Protection, seated in Sofia, 4A Slaveykov Square, or to the competent court.
LIABILITY
41. We take care that the content of the site is accurate; the product images are illustrative and the packaging may differ in its details. The composition, origin and shelf life are stated on the label of each product.
42. The Provider is not liable for any inability to access the site for reasons beyond its control, nor for damage resulting from incorrect data given by the Customer.
FINAL PROVISIONS
43. The Provider may amend these Terms; the amendments are published on the site and take effect from the date of their publication. For orders placed before an amendment, the Terms in force at the time of the order apply.
44. Bulgarian law applies to matters not provided for. If an individual clause is declared invalid, the remaining clauses retain their effect.
45. These Terms have been drawn up in Bulgarian. Their translation into another language is for convenience; in the event of a discrepancy, the Bulgarian text governs.